| 000 -LEADER |
|---|
| fixed length control field |
03059nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
laup |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20230830094848.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
230217b ph ||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
LAUP |
| Transcribing agency |
La Union Provincial Library |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
TH 027.6 M58c 2022 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Milanes, Erna A. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Service quality expectation and satisfaction on military libraries : |
| Remainder of title |
basis for a three-year library development plan / |
| Statement of responsibility, etc. |
Erna A. Milanes. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Saint Louis College, City of San Fernando, La Union : |
| Name of publisher, distributor, etc. |
[s.n.], |
| Date of publication, distribution, etc. |
2022. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 120 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
29 centimeter. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
References: pages 85-98. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This study aimed to assess the level of library user's expectation and the level of library user's satisfaction of the military libraries in<br/>Training and Doctrine Command, Philippine Army along the modified four SERVQUAL dimensions, namely: collection and access, library as a place, effect of service (organizational), and effect of service (personal). The descriptive comparative research design was employed to the 312 sample personnel/faculty, and students from TRADOC major centers, offices and schools identified through the use of proportionate stratified random sampling method. Data were mainly collected using the adapted modified SERVQUAL questionnaire through the use of Google forms and offline descriptive comparative research design was employed to the 312 sample personnel/faculty, and students from TRADOC major centers, offices and schools identified through the use of proportionate stratified random sampling method. Data were mainly collected using the adapted modified SERVQUAL questionnaire through the use of Google forms and offline distribution of printed survey questionnaire to some group of respondents. Collected data were computed with the use of weighted mean, mean, percentage, ranking, and the T-test for the statistical difference. This study found out that the level of library users' expectation along the modified four SERVQUAL dimensions was "highly expected." On the other hand, the level of library users' satisfaction resulted in an overall "Highly Satisfied" level of satisfaction. Also, the comparative analysis between the level of user's expectation and the level of user's satisfaction indicated no significant difference with the computed t-value of 1.06, which is lower than the critical value of 1.94 at a 0.5 level of significance. Although there were gaps seen in the identified reasons for non-use of the library as much as the group of respondents in this study were concerned, TRADOC libraries seek to evaluate and assess their needs continuously, strive for excellence and for the improvement of the collection and access, library facilities, its services to be able to meet library users' higher level of satisfaction through the formulation of a validated three-year library development plan. |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Source of acquisition |
CHED-La Union |
| Method of acquisition |
Donation |
| Date of acquisition |
February 2, 2023 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Special libraries. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Thesis |
| Classification part |
027.6 |
| Item part |
M58c |
| Call number prefix |
TH |
| Call number suffix |
2022 |
