| 000 -LEADER |
|---|
| fixed length control field |
01718nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
laup |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20230825091930.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
210709b ph ||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
LAUP |
| Transcribing agency |
La Union Provincial Library |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
DIS 658.85 L34c 2017 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Latoja, Mark Anthony D. |
| 245 ## - TITLE STATEMENT |
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| Title |
Customer service delivery performance of globe store representatives in region 1 / |
| Statement of responsibility, etc. |
Mark Anthony D. Latoja. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Saint Louis College : |
| Name of publisher, distributor, etc. |
[s.n.], |
| Date of publication, distribution, etc. |
2017. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xvi, 155 pages : |
| Other physical details |
illustration ; |
| Dimensions |
28 centimeter. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Bibliography: pages 117-123. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This study assessed the customer service delivery performance of Globe Store Representatives in Region 1. Specifically, it determined their level of performance along job knowledge and skills, quality of work, quantity of work/Productivity, timeliness, and living out the Globe way; the level of customer satisfaction along the identified areas; the capabilities and constraints, and the relationship between; the level of performance and the customers' satisfaction. The descriptive method was used with three sets of questionnaires, administered to 519 respondents. It was found that the level of performance of the CSRs was very satisfactory and the customers were much satisfied on the five identified areas by CSRs. There was no significant relationship between the level of performance of CSRS and level of customer satisfaction. The five identified areas were identified as capabilities and a validated customer service delivery manual was recommended, among others. |
| 541 ## - IMMEDIATE SOURCE OF ACQUISITION NOTE |
|---|
| Source of acquisition |
CHED-La Union |
| Method of acquisition |
Donation |
| Date of acquisition |
January 21, 2021 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Dissertation |
| Classification part |
658.85 |
| Call number prefix |
DIS |
| Call number suffix |
2017 |
