TY  - BOOK
AU  - Robles, Mary Ann P. 
TI  - Frontliners' service quality in the Bureau of Internal Revenue-Cordillera
U1  - TH 658.5 R57f 2019 
PY  - 2019///
CY  - Divine Word College of Vigan
PB  - [s.n.]
KW  - Performance standard
N1  - References: pages 63-65
ER  -