TY  - BOOK
AU  - Lucia, Anntoinette D.
TI  - The art and science of competency models: pinpointing critical success factors in organizations 
SN  - 0787946028
U1  - FOR 658.3 L96a 1999 
PY  - 1999///
CY  - San Francisco
PB  - Jossey-Bass Pfeiffer
KW  - Employees
KW  - Rating of
KW  - Personnel management
KW  - Organizational effectiveness
ER  -