Colley, John C. <br/><br/>
Case studies in service operations / 
John C. Colley, Jr. 
 - Belmont:  Duxbury Press,  1996. 
 - xxiii, 567 pages :  24 centimeter. 
<br/><br/><label>ISBN: </label>0534511260 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--case studies.--management
<br/><br/><label>Dewey Class. No.: </label>FOR 658 C69c 1996