TY  - BOOK
AU  - Colley, John C.
TI  - Case studies in service operations
SN  - 0534511260
U1  - FOR 658 C69c 1996 
PY  - 1996///
CY  - Belmont
PB  - Duxbury Press
KW  - Service industries
KW  - management
KW  - case studies
ER  -