Service management and operations / 

 - Second edition. 
 - New Jersey:  Prentice Hall,  2000. 
 - xx, 584 pages :  illustrations ;  226 centimeters . 
<br/><br/><label>ISBN: </label>0130813389 
<br/><br/><label>Dewey Class. No.: </label>FOR 658.21 Se6 2000