TY  - BOOK
TI  - Grolier business library: delivering customer service : how to win a competitive edge through managing customer relationships successfully 
U1  - REF 650.03 P29g 1997 
PY  - 2000///
CY  - Hong Kong
PB  - Grolier International Inc., 
KW  - Business
KW  - Dictionaries
ER  -