TY  - BOOK
AU  - Kock, Ned
TI  - Process improvement and organizational learning: the role of collaboration technologies 
SN  - 1878289586
U1  - FOR 658.4 K81p 1999 
PY  - 1999///
CY  - Hershey USA
PB  - Idea Group Publishing
KW  - Organizational learning
KW  - Reengineering (Management)
N1  - Includes index.; Bibliography: pages 148-154
ER  -