TY  - BOOK
AU  - West, S., editor. 
AU  - Norris, M., editor. 
AU  - Stockman, S., editor. 
TI  - Computing systems for global telecommunications
SN  - 0412825406
U1  - FOR 621.38 C73 1997 
PY  - 1997///
CY  - London
PB  - Chapman & Hall
KW  -  British Telecom Customer services
KW  - Customer services
N1  - Includes index
ER  -