Problems encountered in the quality of service delivery by government employees in Dingalan, Aurora / Nerissa S. Espiritu.
Material type:
TextPublisher: Metro-Dagupan Colleges : [s.n.], 2020Description: xi, 74 pages : illustrations ; 28 centimeterSubject(s): Government employee -- ManagementDDC classification: TH 352.63 Es6p 2020 Summary: This study used the normative descriptive survey type of research with the questionnaire as the tool for data-gathering. The primary data was the result of survey questionnaire distributed to the respondents of the study composed of barangay officials, academe, business sector, and community residents from the 11 barangays of Dingalan, Aurora. The respondents of the study were taken from the barangay officials, academe, business sectors, and community residents of the 11 barangays of the Municipality of Dingalan having a population of 25, 462 based on the 2015 data. Percentage was used to analyze and interpret the data. Results revealed that slow processing of transactions, unclear procedure/s, lack of system/procedure in accommodating applicants, non-observance of No Noon Break Poor Service Delivery/Poor Facility were identified by the more than half of the respondents as problems encountered in the delivery of quality service by the government employees of Dingalan, Aurora. On the other hand, the factors that affect the delivery of quality service by the government employees were the lack of database system, geographical locations of some sections hardly accessible, and confusion of instructions between employee and client according to majority of the respondents.
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Thesis
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La Union Provincial Library Thesis Section | Thesis | TH 352.63 Es6p 2020 (Browse shelf) | Not for loan | 009918laup |
Bibliography: pages 62-67.
This study used the normative descriptive survey type of research with the questionnaire as the tool for data-gathering. The primary data was the result of survey questionnaire distributed to the respondents of the study composed of barangay officials, academe, business sector, and community residents from the 11 barangays of Dingalan, Aurora. The respondents of the study were taken from the barangay officials, academe, business sectors, and community residents of the 11 barangays of the Municipality of Dingalan having a population of 25, 462 based on the 2015 data. Percentage was used to analyze and interpret the data. Results revealed that slow processing of transactions, unclear procedure/s, lack of system/procedure in accommodating applicants, non-observance of No Noon Break Poor Service Delivery/Poor Facility were identified by the more than half of the respondents as problems encountered in the delivery of quality service by the government employees of Dingalan, Aurora. On the other hand, the factors that affect the delivery of quality service by the government employees were the lack of database system, geographical locations of some sections hardly accessible, and confusion of instructions between employee and client according to majority of the respondents.
CHED-La Union Donation April 26, 2022
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