000			02070nam a22002057a 4500
003			laup
005			20230817131549.0
008			220505b ph ||||| |||| 00| 0 eng d
040			_aLAUP _cLa Union Provincial Library
082			_aTH 352.63 Es6p 2020
100			_aEspiritu, Nerissa S.
245			_aProblems encountered in the quality of service delivery by government employees in Dingalan, Aurora / _cNerissa S. Espiritu.
260			_aMetro-Dagupan Colleges : _b[s.n.], _c2020.
300			_axi, 74 pages : _billustrations ; _c28 centimeter.
504			_aBibliography: pages 62-67.
520			_aThis study used the normative descriptive survey type of research with the questionnaire as the tool for data-gathering. The primary data was the result of survey questionnaire distributed to the respondents of the study composed of barangay officials, academe, business sector, and community residents from the 11 barangays of Dingalan, Aurora. The respondents of the study were taken from the barangay officials, academe, business sectors, and community residents of the 11 barangays of the Municipality of Dingalan having a population of 25, 462 based on the 2015 data. Percentage was used to analyze and interpret the data. Results revealed that slow processing of transactions, unclear procedure/s, lack of system/procedure in accommodating applicants, non-observance of No Noon Break Poor Service Delivery/Poor Facility were identified by the more than half of the respondents as problems encountered in the delivery of quality service by the government employees of Dingalan, Aurora. On the other hand, the factors that affect the delivery of quality service by the government employees were the lack of database system, geographical locations of some sections hardly accessible, and confusion of instructions between employee and client according to majority of the respondents.
541			_aCHED-La Union _cDonation _dApril 26, 2022
650			_aGovernment employee _xManagement.
942			_2ddc _cTD _h352.63 _iEs6p _kTH _m2020
999			_c11091 _d11091