000			02287nam a22002057a 4500
003			laup
005			20230818135834.0
008			230208b ph ||||| |||| 00| 0 eng d
040			_aLAUP _cLa Union Provincial Library
082			_aDIS 336 R46j 2022
100			_aRimando, Rhoman G.
245			_aJourney to service excellence : _bchallenges, coping strategies, and impact of the program assistance to individuals in crisis situations / _cRhoman G. Rimando.
260			_aSaint Louis College, City of San Fernando, La Union : _b[s.n.], _c2022.
300			_axii, 206 pages : _billustrations ; _c29 centimeter.
504			_aReferences: pages 78-92.
520			_bThe interpretive phenomenological - qualitative study aimed to explore and understand the service delivery of Local Social Welfare and Development Officers of the Program Assistance to Individuals in Crisis Situation. The respondents were nine (9) Local Social Welfare and Development Officers of La Union. A one-on-one face-to-face and / or online interview was personally conducted by the researcher to gather data using a validated semi-structured guide as a data-gathering instrument. After gathering all the data needed, the researcher subjected the responses to a thematic analysis following the 6-step process. It was found that organizational processes were used by the Local Social Welfare and Development Officers to deliver the Program Assistance to Individuals in Crisis Situation. Moreover, the Delimiting Factors hindered Local Social Welfare and Development Officers to effectively and efficiently deliver the Program. Enablers can effectively and efficiently deliver the program, maximize the service outcomes, and mitigate the adverse effects of the Delimiting Factors. Furthermore, Service Fulfilment and Established Trust in the Government are the Service Outcomes of the Program. Lastly, the Social Welfare and Development Officers are recommended to adopt the Thematic Model on the Service Delivery of the Program Assistance to Individuals in Crisis Situation to serve as their guide towards the excellent service delivery of the Program.
541			_aCHED-La Union _cDonation _dFebruary 2, 2023
650			_aGovernment aids.
942			_2ddc _cDIS _h336 _iR46j _kDIS _m2022
999			_c11873 _d11873