000			01718nam a22002057a 4500
003			laup
005			20230825091930.0
008			210709b ph ||||| |||| 00| 0 eng d
040			_aLAUP _cLa Union Provincial Library
082			_aDIS 658.85 L34c 2017
100			_aLatoja, Mark Anthony D.
245			_aCustomer service delivery performance of globe store representatives in region 1 / _cMark Anthony D. Latoja.
260			_aSaint Louis College : _b[s.n.], _c2017.
300			_axvi, 155 pages : _billustration ; _c28 centimeter.
504			_aBibliography: pages 117-123.
520			_aThis study assessed the customer service delivery performance of Globe Store Representatives in Region 1. Specifically, it determined their level of performance along job knowledge and skills, quality of work, quantity of work/Productivity, timeliness, and living out the Globe way; the level of customer satisfaction along the identified areas; the capabilities and constraints, and the relationship between; the level of performance and the customers' satisfaction. The descriptive method was used with three sets of questionnaires, administered to 519 respondents. It was found that the level of performance of the CSRs was very satisfactory and the customers were much satisfied on the five identified areas by CSRs. There was no significant relationship between the level of performance of CSRS and level of customer satisfaction. The five identified areas were identified as capabilities and a validated customer service delivery manual was recommended, among others.
541			_aCHED-La Union _cDonation _dJanuary 21, 2021
650			_aCustomer relations.
942			_2ddc _cDIS _h658.85 _kDIS _m2017
999			_c9895 _d9895